Frequently asked questions

MOQ, samples, lead times, customisation, packaging, certifications and export: clear answers for brands planning a private label launch with Harrods Health.

ASK A QUESTION

Getting started

Q.What does Harrods Health do?

Harrods Health is a private label and contract manufacturer of skincare, haircare, body care, makeup, wellness and pet care products, based in Ambala, Haryana, India. Brands choose a ready formula or brief us for a custom one, and we manufacture, pack and ship under their brand.

Q.What is private label manufacturing?

Private label means we make a product from our proven formula and you sell it under your own brand name and packaging. It is the fastest way to launch because the formula is already developed and tested.

Q.What is the difference between OEM and ODM?

OEM means we manufacture to your exact specification or formula. ODM means you choose a ready formulation from our catalogue and brand it as your own. We offer both, and hybrids where a ready formula is adjusted for you.

Q.Who do you work with?

First-time founders, D2C brands, salons and clinics, retailers and distributors, hotels, and established FMCG brands adding new products.

Samples

Q.Can I test samples before ordering?

Yes. Qualified brands receive free samples of ready formulas, usually dispatched within 5–7 days. International shipping charges may apply.

Q.How do I request samples?

Add products to your inquiry list with the heart icon, or name them in the inquiry form, and our team will confirm and dispatch.

Orders, MOQ and lead times

Q.What is the minimum order quantity (MOQ)?

Our standard MOQ is 500 units per product for ready formulas. Custom formulations and some packaging can need higher quantities; we confirm the MOQ in your quote.

Q.How long does production take?

Standard production takes 15–25 working days after formula and packaging approval. Custom formulation projects add about 2–4 weeks for development and stability checks. Faster timelines can be discussed.

Q.How do I get a price?

Send an inquiry with the products, quantities and packaging you want. Pricing depends on formula, pack, decoration and volume, and an account manager replies within 1 business day.

Formulation and customisation

Q.Can a ready formula be modified?

Yes. Fragrance, colour, texture and the level of key ingredients can be adjusted. Larger changes become a custom formulation project.

Q.Can you develop a new formula for my brand?

Yes. Share your concept, target market, preferred ingredients and requirements, and our R&D team develops the formula, checks stability and sends samples, usually within 2–4 weeks.

Q.Do you make Ayurvedic and herbal products?

Yes. We develop Ayurvedic, herbal and natural formulations alongside modern actives such as niacinamide, salicylic acid and vitamin C.

Packaging and branding

Q.Do you provide packaging?

Yes. Choose from our packaging library of bottles, airless pumps, droppers, tubes, jars, compacts and makeup components, or supply your own. Components can be printed, colour matched or decorated.

Q.Can you design my labels and brand?

Yes. Our branding team can create your name, logo, label and packaging design, or work from your artwork.

Quality, certifications and regulatory

Q.What certifications do you hold?

Our facility works to GMP and holds HACCP and Halal certification, and we comply with ISO standards. Certificate details are shared with your quote.

Q.What documents do you provide?

Full ingredient (INCI) lists for labels, certificates of analysis, MSDS and export documentation as required.

Shipping and export

Q.Do you ship outside India?

Yes. We export to 30+ countries including the UAE and GCC, United States, United Kingdom, European Union, Australia and Africa, and handle export documentation.

Q.Where do you ship from?

All orders are manufactured and dispatched from our facility in Ambala, Haryana, India.

INQUIRY

A Harrods expert will respond within 1 business day.

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