Private-label hotel toiletries for Canadian hotels and resorts
Shampoo, conditioner, shower gel, body lotion and hand wash in minis, tubes, dispensers and 5 L refills, with bilingual English and French labels printed in-house.
START A PROJECTHotel Amenities · Canada
In short
Harrods Health manufactures private-label shampoo, conditioner, shower gel, 2-in-1, body lotion and hand wash for Canadian hotels, resorts and lodges, with bilingual English and French labels printed in-house. Your Canadian importer or distributor normally handles Health Canada notification and customs; we supply the formula, INCI and manufacturing information they need.
Canada is a large, cold, bilingual market, and the regional differences matter when you plan amenities. This hub covers what is common across the country. Our provincial pages go deeper on each region's properties, buyers and logistics.
Five regions, five different briefs
A downtown Toronto tower, a Whistler ski lodge and a seasonal inn on Prince Edward Island buy amenities in very different ways. City hotels want dispensers that survive fast room turns. Mountain resorts want richer lotions for dry winter air. Small inns and B&Bs often want a short, simple range they can reorder through a distributor. Remote and fly-in lodges need stock that keeps for a season and travels well.
| Region | Typical properties | Usual entry route |
|---|---|---|
| Ontario and Toronto | City towers, airport and convention hotels, cottage-country resorts, northern fly-in lodges | East Coast or St Lawrence port, then rail or truck |
| Quebec and Montreal | Boutique city hotels, ski resorts, auberges, gîtes | St Lawrence or another East Coast port |
| British Columbia | City and airport hotels, ski resorts, coastal and fishing lodges, wine-country inns | West Coast port |
| Alberta | City hotels, Rocky Mountain resorts, highway motels, workforce lodges | West Coast port, then rail inland |
| Atlantic Canada | City hotels, seasonal inns, B&Bs, coastal and golf resorts, remote lodges | East Coast port |
What we make for Canadian properties
We make shampoo, conditioner, shower gel, 2-in-1, body lotion and hand wash. Formats run from minis, tubes and sachets to dispenser bottles and 5 L refills, so one scent can cover guest rooms, washrooms and back-of-house. We develop signature scents, print hotel branding and manufacture and decorate packaging in-house, which keeps English and French text, artwork and bottle in one place. See the hotel amenities range or brief us on custom packaging.
We do not make hand sanitizer, sunscreen, accessory kits (dental, shaving, sewing) or slippers. Minimum order quantities are quoted per item.
The rules your importer will plan around
These are the main points, stated in general terms. They are not legal advice, and rules change, so confirm the current position with your importer, customs broker or a regulatory consultant.
- Health Canada notification. Under the Cosmetic Regulations made under the Food and Drugs Act, the manufacturer or importer must notify Health Canada with a Cosmetic Notification Form within 10 days after first selling a cosmetic in Canada. In practice the Canadian importer, distributor or brand usually files. We supply the information.
- Cosmetic Ingredient Hotlist. Health Canada lists ingredients that are prohibited or restricted in cosmetics. We check formulas against it before you commit.
- Bilingual labels. Mandatory label information must appear in English and French, with metric net quantity, the ingredient list and the dealer's name and address. Quebec's Charter of the French Language adds its own French requirements.
- Fragrance allergens. Health Canada has amended the Cosmetic Regulations to require disclosure of certain fragrance allergens above set levels, with a transition period. Plan labels with this in mind.
- Hand wash. Antibacterial or antiseptic hand products are regulated as natural health products or non-prescription drugs and need an NPN or DIN. We position hotel hand wash as a cosmetic with no germ-kill claims.
- Plastics, packaging and claims. The federal single-use plastics rules cover six item categories and do not list hotel toiletry bottles. Provincial packaging programs and the Competition Act's rules on environmental claims still apply.
Getting product into Canada
Someone must act as importer of record, with a Business Number and an import-export program account. A licensed customs broker usually prepares the entry with the Canada Border Services Agency (CBSA), and accounting and payment run through CARM, the CBSA Assessment and Revenue Management system. GST is generally payable on imports. Duty depends on the tariff classification and origin of each product, and no comprehensive trade agreement between Canada and India currently applies, so ask your broker for the position on your goods.
Shipments for British Columbia and Alberta usually arrive through a West Coast port. Ontario, Quebec and Atlantic Canada are usually served through the St Lawrence or an East Coast port. We ship on treated wood packaging that meets the international standard, and we plan freeze protection for winter, because lotions and conditioners can separate if they freeze and thaw. More on our fulfilment and export page.
Quality and documentation
Our facility is US FDA registered, ISO certified, GMP-compliant and Halal certified, and holds an AYUSH licence and a state FDA cosmetic manufacturing licence in India. Some Canadian hotels ask for Halal documentation for guests who prefer it, and we can supply it. Formulas can be supplied as dermatologically tested, with reports on request, alongside ingredient lists and manufacturing documents. See quality and certifications, or start a brief on our private-label hotel toiletries page.
Supplying properties south of the border too? Our US hotel amenities page covers that market.
Guides for Canadian hotel buyers
- Health Canada Rules for Hotel Toiletries: Notification and the Hotlist
- Bilingual Labelling for Canadian Hotel Amenities: English and French
- Hand Wash and Sanitizer in Canadian Hotels: Cosmetic, NPN or DIN?
- Importing Hotel Amenities from India to Canada: A Practical Guide
- Sustainable Hotel Amenities in Canada: Plastics, EPR and Green Claims
Hotel Amenities · Canada
Hotel amenities by region in Canada
Each region below has its own property mix, climate and route in. These notes cover what differs from the national picture above.
Ontario and Toronto
Ontario has the widest spread of buyers in the country. Toronto's downtown towers and the airport corridor run on high occupancy and fast room turns, Ottawa adds convention and government travel, and Niagara has a large leisure trade. Many properties are run by management companies or franchisees buying within a brand standard, while independents often buy through a regional hospitality supplier.
- Formats: wall dispensers with 5 L refills for downtown and airport hotels; hand wash in washrooms for convention hotels; 2-in-1, simple dispensers and sachets for highway motels; refills and sturdy dispensers for northern fly-in lodges.
- Winter: deep cold, freeze-thaw and road salt are hard on cartons on loading docks. Keep stock in a heated room, off the floor. Northern lodges taking one delivery before the season should order early enough to avoid the coldest weeks on the road.
- Packaging: Ontario runs its own producer responsibility program for packaging, which can place obligations on brand holders or importers. Ask your importer or a consultant how it applies.
Quebec and Montreal
Quebec adds the Charter of the French Language to the federal bilingual rules. In general terms, other languages may accompany the French but should not be given greater prominence. Rules on trademarks and generic terms have been tightened in recent years, so confirm the current position with your importer, a regulatory consultant or the guidance published by the Office québécois de la langue française. Scent names, front-of-bottle product names and dispenser decals all need thought, and we can set French as the lead language across minis, dispensers and refills.
- Formats: wall dispensers with French-first decals in Montreal city hotels; branded tubes or minis for boutique hotels; small dispensers, 2-in-1 and sachets for auberges and gîtes.
- Packaging: Quebec is moving curbside recycling to an extended producer responsibility model, which can place obligations on brand holders or importers.
- Route: usually the Port of Montreal on the St Lawrence or another East Coast port, then rail or truck.
British Columbia
British Columbia packs several hotel markets into one province: Vancouver city and airport hotels, Whistler and interior ski towns, island inns and B&Bs, Okanagan wine-country stays, and north coast fishing lodges reached by float plane or boat, where stock arrives once or twice a season. Hospitality suppliers in the Lower Mainland serve much of the rest of the province.
- Formats: wall dispensers with 5 L refills in the city; dispensers, rich body lotion and conditioner for ski resorts with condo-style units; refills and sturdy dispensers for remote lodges.
- Climate: the damp coast is hard on paper labels and cartons, so we choose label stock for damp storage. Ski resorts holding a full winter of stock often take a pre-season delivery in autumn.
- Packaging: British Columbia has run a producer responsibility program for packaging for many years, and municipal rules can differ, so check locally.
Alberta
Alberta mixes Calgary and Edmonton city and convention hotels, mountain resorts and condo hotels in Banff, Lake Louise, Jasper and Canmore, highway motels serving drivers and trades, and northern workforce lodges that house large crews and buy in bulk.
- Dry air: winters are cold and very dry, and chinook winds can swing temperatures quickly. Guests notice dry skin and static hair, so properties often ask for a richer body lotion and a more conditioning shampoo or 2-in-1.
- Formats: 2-in-1, simple dispensers and sachets for highway motels; large dispensers, 5 L refills and hand wash in a light, broadly liked scent for workforce lodges.
- Packaging: Alberta has been introducing its own extended producer responsibility framework; check the current status with your importer. Resorts inside national parks may also face expectations from the park operator on waste, so ask before you choose formats.
- Route and tax: usually a West Coast port, then rail or truck inland. Alberta does not have a provincial sales tax.
Atlantic Canada
Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador have a handful of city hotel markets and a long tail of small properties. Coastal inns, B&Bs, cottages, golf resorts and motels make up much of the room stock, and many open only from spring to autumn. Distributors and hospitality suppliers play a large role, often serving more than one province.
- Language: New Brunswick is officially bilingual, and there are French-speaking Acadian communities in several provinces, so both languages matter in practice.
- Off-season stock: when an inn closes for winter, leftover stock may sit in an unheated building. Move it into heated storage before closing, or order closer to opening.
- Packaging: the Atlantic provinces are at different stages with extended producer responsibility, so check the position in each province you sell into.
- Route and tax: usually Halifax or another East Coast port, then truck, rail or ferry. The provinces use harmonized sales tax, so ask your broker how tax is accounted for on import.
Hotel Toiletries and Amenities for Canada
Why brands choose Harrods Health
Bilingual labels
English and French label text and branding printed in-house.
Health Canada data
Formula, INCI and manufacturing information for your importer's notification.
Every format
Minis, tubes, sachets, dispensers and 5 L refills from one scent.
Winter-ready shipping
Treated pallets, broker paperwork and freeze-protection planning.
Formulas
Ready to launch under your brand
How it works
Three steps to launch
Bring your idea. We handle formulation, packaging, production and delivery.
Brief and samples
Share property types, formats and scent direction; we send samples.
Bilingual label and documents
Approve branding and English and French label copy; we supply INCI and manufacturing information for your Cosmetic Notification Form.
Produce and ship
We manufacture, palletise and ship to your importer, broker or port.
Hotel Toiletries and Amenities for Canada FAQ
Q.Does Harrods Health file the Cosmetic Notification Form?
Not unless that is specifically arranged. The manufacturer or importer must notify Health Canada, and in practice the Canadian importer, distributor or brand usually files. We supply the formula, INCI list and manufacturing information they need.
Q.Can you print labels in English and French?
Yes. We print hotel branding and bilingual label text in-house. Your importer or a regulatory consultant should review the final wording against Canadian and, for Quebec, French-language requirements.
Q.Are hotel toiletry bottles banned in Canada?
The federal single-use plastics regulations cover six categories, such as checkout bags and straws, and do not list hotel toiletry bottles. Provincial or municipal rules may differ, so check locally. Many hotels are moving to dispensers voluntarily.
Q.Can your hand wash say antibacterial?
No. In Canada, antibacterial or antiseptic hand products need an NPN or DIN. We supply hotel hand wash as a cosmetic for cleansing, with no germ-kill claims.
Q.What duty applies to hotel toiletries from India?
It depends on the tariff classification and origin of each product. No comprehensive trade agreement between Canada and India currently applies, so ask your customs broker for the current position.
Q.Is bilingual labelling enough for Quebec?
Federal rules require English and French. Quebec's Charter of the French Language adds its own requirements, including that French generally should not be given less prominence than another language. Confirm the current rules with your importer or a consultant.
Q.Which formats suit Whistler and Rocky Mountain ski resorts?
Wall dispensers for shampoo, conditioner and shower gel, plus a richer body lotion for dry winter skin. 5 L refills keep housekeeping simple in condo-style units.
Q.Can you supply workforce lodges in Alberta?
Yes. Lodges usually want large dispensers, 5 L refills and hand wash in a simple, widely liked scent. MOQs are quoted per item.
Q.What should a seasonal inn in Atlantic Canada do with stock over winter?
Move it to heated storage before closing, or order closer to opening. Lotions and conditioners can separate if they freeze in an unheated building.
Q.How do we stop products freezing on the way to a northern lodge?
Plan the delivery outside the coldest weeks where you can, ask your carrier about heated service, and store stock indoors on arrival. We plan freeze protection for winter shipments.
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